Privacy Policy | The Sweet Planet

1. Introduction

At The Sweet Planet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or interact with us. By accessing or using our website, you consent to the practices described in this policy.

2. Information We Collect

2.1. Personal Information

We may collect personal information that you provide to us voluntarily when you register an account, place an order, subscribe to our newsletter, participate in surveys or contests, or contact us for support. This information may include your name, email address, postal address, phone number, payment details, and any other information you choose to provide.

2.2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior using cookies, web beacons, and similar technologies. This information may include your IP address, device type, browser type, operating system, referring URLs, pages visited on our site, and the dates and times of your visits. We may also collect information about your interactions with our emails, such as whether you opened the email or clicked on any links.

3. Use of Information

We use the collected information for various purposes, including:

Processing and fulfilling your orders
Providing customer support and responding to your inquiries
Personalizing your experience on our website
Sending you promotional emails or newsletters about our products, services, and special offers (you can opt-out at any time)
Conducting research and analysis to improve our products, services, and website
Detecting, preventing, and addressing technical issues, fraud, or illegal activities
Enforcing our Terms of Service and other agreements

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties without your explicit consent. However, we may share your information in the following circumstances:

With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as payment processors, shipping companies, and email service providers. These service providers are obligated to keep your information confidential and secure.
With law enforcement agencies, government authorities, or other third parties when required by law or to protect our rights, property, or safety, or that of our users or the public.
In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security technologies, such as SSL encryption, and implement appropriate administrative, technical, and physical safeguards to ensure the confidentiality and integrity of your data. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights and choices regarding your personal information:

You can access, update, or delete your account information by logging into your account settings on our website.
You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails.
You can control the use of certain cookies and tracking technologies through your browser settings or by using opt-out mechanisms provided by third-party services we use.
You have the right to request access to the personal information we hold about you, and to request that we correct, amend, or delete that information, subject to certain exceptions.
If you are a resident of the European Economic Area (EEA), you have the right to object to or restrict the processing of your personal information, and to request data portability.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated policy on our website and indicate the effective date of the changes. Your continued use of our website or services after the posting of any changes constitutes your acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us. We will make every effort to respond to your inquiry in a timely manner.